Washington Hospital Quality
A service of the Washington State Hospital Association

North Valley Hospital

Okanogan County | 98855 | View Hospital »

Patient Satisfaction

Patient Satisfaction - Overall Satisfaction Rating ?
63%
Goal: 100 Avg: 71 Min: 0
Sample Size: 38/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Patients Recommend ?
69%
Goal: 100 Avg: 71 Min: 0
Sample Size: 42/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Nurse Communication ?
75%
Goal: 100 Avg: 79 Min: 0
Sample Size: 46/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Doctor Communication ?
74%
Goal: 100 Avg: 80 Min: 0
Sample Size: 45/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Staff Responsiveness ?
69%
Goal: 100 Avg: 67 Min: 0
Sample Size: 42/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Staff Explained Medicine ?
60%
Goal: 100 Avg: 64 Min: 0
Sample Size: 37/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Room Cleanliness ?
84%
Goal: 100 Avg: 75 Min: 0
Sample Size: 51/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Quiet at Night ?
66%
Goal: 100 Avg: 54 Min: 0
Sample Size: 40/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Provided Discharge Instructions ?
93%
Goal: 100 Avg: 88 Min: 0
Sample Size: 57/61
from 07/01/18 to 06/30/19
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
more info >